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Associate Director, Population Health

Tandigm Health is looking for a Associate Director, Population Health in the greater Philadelphia area, to help support our mission of positive disruption in healthcare!

Primary Duties and Responsibilities: 

SUMMARY

This position is accountable for maximizing the clinical, operating, and financial performance of Tandigm’s valued primary care physician network.  The Associate Director (AD) will be assigned a geographic region within the five county Philadelphia area and hold accountability for the performance management, customer service, and training for all of the Tandigm Health private practices in that region.  The AD will need to accommodate client availability for regular meetings with a flexible work schedule Monday through Friday and can expect to spend an average of 20-30 hours “on the road” each week visiting practices.  Every candidate must have a valid U.S. State Driver’s License and personal vehicle for their own use.

The AD will guide physician practices in their transition from fee-for-service to value-based care as a population health subject matter expert, consulting on process changes that positively disrupt the status quo and allow practices to improve the patient experience, realize improved financial rewards, and contribute to a net positive impact on the care delivered in the greater Philadelphia area.  This role will provide expert analysis of Tandigm Health data to help practices “connect the dots” linking process improvement with improved patient healthcare outcomes.

The ideal candidate, while comfortable working unsupervised, will demonstrate a strong sense of collaboration with clients and teammates, an ability to foster positive relationships, and excellent leadership capabilities.  Candidates must also have a high level of emotional intelligence and demonstrated facility in change management as well as in navigating client “office politics.”  A passion for being “part of the solution” in helping improve healthcare is an absolute must.

Essential Functions

  • Serves as a trusted and strategic partner for assigned physician practices within Tandigm’s provider network.  
  • Maintains an expert-level understanding of Tandigm’s incentive program in order to provide practices with insight and recommendations on how to maximize their program rewards. 
  • Maintains detailed understanding of Tandigm’s clinical programs and can effectively articulate the enrollment criteria and intervention protocols. 
  • Effectively analyzes Tandigm’s clinical/operational/financial performance management metrics against each practice’s unique operational challenges to provide them with timely and proactive advice, direction, and action planning for operational improvement.
  • Facilitates workshops with practices to develop solutions for operational improvement.
  • Effectively leads performance meetings with both Tandigm and practice leadership.
  • Seeks out and cultivates partnerships with Tandigm Teammates and practice staff at all levels, serving as an intermediary for either organization, as appropriate.
  • Performs onboarding of new practices as assigned.  
  • Conducts initial and ongoing provider training in all Tandigm related programs.
  • Provides Tandigm leadership with proactive and timely analysis and updates for all assigned practices, coupled with strategies to assist each practice in achieving predetermined goals.
  • Supplies Tandigm staff with expert field knowledge that contributes to the ongoing development of the incentive program and performance metrics.
  • Complies with all HIPAA regulations and Tandigm policies with regard to protected health information (PHI)
  • Performs other duties as required.

Education

  • High school diploma or GED required
  • Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
  • Master in Business Administration (MBA), Master in Public Health (MPH), or Master in Health Administration (MHA) preferred.

Licenses/Certifications

  • Valid U.S. State Driver’s License as well as proof of liability and property damage insurance on any vehicle used for business purposes are required.
  • Certified Medical Practice Executive (CMPE) credential, or equivalent, a plus.

Experience

  • Minimum 7-10 years progressive experience in a healthcare-related organization is required
  • Practice operations experience, or in-depth knowledge of practice operations, preferred
  • Strong clinical acumen a plus
  • Strong financial acumen a plus
  • Previous management consulting experience a plus
  • Previous business development, sales, and/or marketing experience a plus

Essential Technical/Motor Skills

  • Excellent verbal and written communication skills
  • Demonstrated, strong analytical and problem solving skills  
  • Ability and availability to travel to sites within the five county Philadelphia region, on a flexible schedule, as required

Interpersonal Skills

  • Must be able to influence  and lead client teams through a change process.
  • Must be able to effectively influence stakeholders and peers without direct reporting relationships.
  • Must be able to make effective and timely decisions.
  • Must be able to facilitate working sessions. 
  • Must possess effective verbal and written communication and analytical skills, required to convey complex ideas and concepts.
  • Must possess leadership qualities such as:
  • Motivating, teaching, and mentoring
  • Holding others accountable
  • Effective listening
  • Ability to give clear direction and provide feedback to others
  • Accepting of input and feedback from others
  • Willingness to be coached for improvement


Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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