Essential Functions
- Serves as a trusted and strategic partner for assigned physician practices within Tandigm’s provider network.
- Maintains an expert-level understanding of Tandigm’s incentive program in order to provide practices with insight and recommendations on how to maximize their program rewards.
- Maintains detailed understanding of Tandigm’s clinical programs and can effectively articulate the enrollment criteria and intervention protocols.
- Effectively analyzes Tandigm’s clinical/operational/financial performance management metrics against each practice’s unique operational challenges to provide them with timely and proactive advice, direction, and action planning for operational improvement.
- Facilitates workshops with practices to develop solutions for operational improvement.
- Effectively leads performance meetings with both Tandigm and practice leadership.
- Seeks out and cultivates partnerships with Tandigm Teammates and practice staff at all levels, serving as an intermediary for either organization, as appropriate.
- Performs onboarding of new practices as assigned.
- Conducts initial and ongoing provider training in all Tandigm related programs.
- Provides Tandigm leadership with proactive and timely analysis and updates for all assigned practices, coupled with strategies to assist each practice in achieving predetermined goals.
- Supplies Tandigm staff with expert field knowledge that contributes to the ongoing development of the incentive program and performance metrics.
- Complies with all HIPAA regulations and Tandigm policies with regard to protected health information (PHI)
- Performs other duties as required.
Education
- High school diploma or GED required
- Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
- Master in Business Administration (MBA), Master in Public Health (MPH), or Master in Health Administration (MHA) preferred.
Licenses/Certifications
- Valid U.S. State Driver’s License as well as proof of liability and property damage insurance on any vehicle used for business purposes are required.
- Certified Medical Practice Executive (CMPE) credential, or equivalent, a plus.
Experience
- Minimum 7-10 years progressive experience in a healthcare-related organization is required
- Practice operations experience, or in-depth knowledge of practice operations, preferred
- Strong clinical acumen a plus
- Strong financial acumen a plus
- Previous management consulting experience a plus
- Previous business development, sales, and/or marketing experience a plus
Essential Technical/Motor Skills
- Excellent verbal and written communication skills
- Demonstrated, strong analytical and problem solving skills
- Ability and availability to travel to sites within the five county Philadelphia region, on a flexible schedule, as required
Interpersonal Skills
- Must be able to influence and lead client teams through a change process.
- Must be able to effectively influence stakeholders and peers without direct reporting relationships.
- Must be able to make effective and timely decisions.
- Must be able to facilitate working sessions.
- Must possess effective verbal and written communication and analytical skills, required to convey complex ideas and concepts.
- Must possess leadership qualities such as:
- Motivating, teaching, and mentoring
- Holding others accountable
- Effective listening
- Ability to give clear direction and provide feedback to others
- Accepting of input and feedback from others
- Willingness to be coached for improvement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.