Clinical Coordinators

The Clinical Coordinator will support the internal teammates and external stakeholders in the care of patients who have engagement in the continuum of Tandigm’s high risk clinical programs. It combines both patient are coordination and administrative/operational responsibilities in a customer-oriented professional role. The Clinical Coordinator works together as an interconnected-unit to facilitate the planning and organizing of all critical activities for our patients in Tandigm’s high risk clinical programs: preferred Skilled Nursing Facilities, House Calls, Telephonic and Community Based Programs. Duties will include, but will not be limited to, managing the schedules for field-based teammates; coordinating and communicating with practice staff; researching patient demographic and clinical data and current disposition; partnering with all clinical disciplines to develop, plan, and schedule the coordination of care for patients; conducting follow-up patient calls; coordinating medical equipment needs or social services; and participating in clinical rounds. The Clinical Coordinator must communicate accurately, effectively, and in a timely manner with all stakeholders, including Operations Manager, Clinicians, Social Worker’s, Behavioral Health Specialist, Care Managers, Medical Directors, PCP and office staff, and ancillary providers. The Clinical Coordinator must demonstrate the ability to work autonomously and use solution-oriented decision-making skills in their interactions and care coordination efforts to ensure the delivery of quality medical care.

Education/Experience

Minimum: High school diploma, G.E.D. or equivalent. Preferred: Associate’s or Bachelor’s Degree; Clinical Medical Assistant (CMA) or Clinical and Administrative Medical Assistant (CAMA) Certification strongly preferred. Coupled with:
· At least two years of experience in a medical office or hospital setting; knowledge of medical terminology, HIPPA procedures, and experience working in patient care settings.

· Proficiency with Microsoft Excel/Outlook;

· Ability to adjust quickly and effectively to changing conditions and demands when performing assignments in order to meet Department and Regional goals.

· Ability to speak with patients and act professionally under pressure.

· The self-motivated individual who takes on this rewarding role will have a history of success in project accountability and customer responsiveness; is a team player yet comfortable working autonomously; and is detail-oriented, accurate, and  thorough.

· Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.

· Excellent communication skills; ability to represent the organization to outside vendors with skill and confidence.

· Requires superior interpersonal skills; especially important will be the ability to engage and motivate patients, physicians, and service providers telephonically.

· Organized, detailed, accurate.

· Self-motivated and proactive; responds to requests in a timely and efficient manner.

· Collaborative and resourceful; functions successfully in a team environment as well as independently.

· Computer literate with proficiency in Microsoft Office suite of programs.

· Proficiency with web-based search engines and software applications, office hardware (phones, fax machines, etc.)

· Ability to type at least 45 wpm.

· Knowledge and familiarity with medical terminology.

· Working knowledge of HMO/managed care/health plans.

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