DevOps Engineer (SQL)

Tandigm Health, LLC is a value-based population health organization that places the patient-physician relationship at the center of all we do. We engage our physician network with education, support, and financial incentives around the quality and cost of care. We enable our physicians with timely and actionable information. Finally, we empower our practices with new ways of delivering care.

At Tandigm, you will find a culture where all Teammates have the opportunity to collaborate in an energized, multi-disciplinary work environment focused on improving patient outcomes and enabling our staff to do some of the most rewarding work of their careers. Presently we’re looking for a Production Support Engineer based out of our West Conshohocken, PA office.

SUMMARY

The Production Support Engineer (DevOps Engineer) will assist the Development & Operations Manager in leading the production support responsibilities. They will ensure that all production processes run as expected and will provide first level support to address issues when they occur. Responsibilities also include maintaining the production deployment process to ensure that best practices are followed. This position requires both the ability to manage and also contribute directly. Since Tandigm data includes PHI, all data exchange must comply with HIPAA (Health Insurance Portability and Accountability Act) regulations.

Essential Functions

  • Consistently exhibits behavior and communication skills that demonstrate Tandigm’s commitment to superior customer service, including
    quality, care, and concern with each and every internal and external customer
  • Assist in leading the Production Operations competency for the Tandigm Information Systems & Technology Team.
  • Setup, Manage and Support data processing.
  • Provide first level support to address issues when they occur. Apply critical thinking skills to troubleshoot, determine the cause of failure, and quickly restore.
  • Work closely with IT and stakeholders to understand their service level expectations.
  • Develop and maintain internal tools and services to monitor production jobs to ensure they execute as expected. Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Implement continuous improvement processes leveraging automation and other tools to eliminate repetitive or manual tasks.
  • Comply with HIPPA (Health Insurance Portability and Accountability
    Act) regulations when using and reporting PHI (Protected Health Information).

Education

  • Bachelor’s or Master’s Degree in Computer Science or other related field or equivalent work experience

Experience

  • Healthcare industry background desirable
  • Minimum of 3+ years Tier 1 production support experience handling MS SQL Server Development Suite (SSRS/SSIS/SSAS)
  • Minimum of 3+ years of experience in Azure Cloud
  • Assistance with automations, monitoring and process improvements
  • Good understand of FTP/SFTP architecture and protocols
  • Ability to troubleshoot complex stored procedures and data sets
  • Extensive understanding of enterprise monitoring solutions
  • Experience with various continuous integration, development and collaborations tools
  • Develop high quality, well documented TSQL code (Stored Procedures, Views, Functions)
  • Proficiency in Data Lifecycle Management
  • Proficiency in Production Deployment best practices
  • Proficiency in Change Management best practices
  • Able to communicate complex problems
  • Strong understanding of agile development methodologies
  • Willingness to join an on-call rotation support with possible off business hours support

Essential Skills

  • Excellent written and verbal communication skills.
  • Ability to work independently.
  • Strong analytical and problem solving skills to
    troubleshoot, determine the cause of failure, and quickly restore processes.
  • Ability to work on various simultaneous initiatives and produce high quality work products on time
  • Ability to assess stressful situations and make effective and quick decisions.

Physical Requirements in Accordance with ADA

  • Carrying/Lifting: Occasional/0-10 lbs
  • Standing: Occasional/Up to 3 hours per day
  • Sitting: Constant/Up to 8 hours per day
  • Walking: Occasional/Up to 1 hour per day
  • Repetitive Motion: Keyboard activity, telephone use, writing
  • Visual Acuity: Ability to view computer monitor and read newsprint with or without corrective lenses
  • Environmental Exposure: None
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