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Implementation Manager

The Implementation Manager is responsible for the implementation of technical systems, software, hardware or solutions. Oversees and supports multiple the implementation projects. Ensures that project/department milestones/goals are met and adhering to approved budgets.   Tandigm is embarking on several large information technology projects in 2021. These interconnected implementation projects complement each other to achieve Tandigm’s long-term business strategy.

Essential Functions

  • Demonstrate Tandigm’s commitment to superior customer service with internal and external customers by working closely with them to understand their capabilities and needs.
  • Work with internal and external stakeholders to validate project goals and timelines.
  • Work with third party vendors and consultants to stay updated on project status.
  • Monitor the status of the implementations (scope, schedule, and cost).
  • Develop and manage project plans, implementation documentation, action plans, and meeting deliverables.
  • Take full responsibility and accountability for managing implementation projects from initiation to seamless transition into operational service.
  • Recognize, document and integrate in the solution planning any gaps that would require specific platform development to meet business requirements.
  • Define success criteria, establish and manage reasonable expectations, internally and externally.
  • Organize resources required and establish milestones and timeframes internally and with external parties.
  • Coordinate internal and external efforts to complete all planned tasks and resolve all unplanned issues.   Escalate and mitigate risks and manage financial constraints.
  • Partner across teams and departments to support implementation activities and help drive adoption and enable network success.
  • Master configuration and administrative tools in the platform.
  • Maintain knowledge of all product functionality and new releases.
  • Communicate and collaborate with numerous internal departments and external parties throughout the implementation process.
  • Train internal users, physicians, providers, and office staff on Tandigm’s processes and technologies as needed.
  • Performs additional duties as assigned.

 

Education

  • Bachelor’s degree in Computer Science, Engineering, Business or a related discipline

Experience

  • 5-7 years of experience with practice management or EHR implementation and training.
  • Technical project management in a healthcare setting is preferred.
  • Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes is preferred.
  • Experience with project management tools.

Knowledge, Skills & Abilities

  • Ability to work with minimal supervision in a very dynamic and time-sensitive work environment.
  • Ability to work collaboratively with diverse personality types.
  • Excellent organization and time management skills.
  • Ability to communicate concisely and clearly both written and verbally with all levels of the organization.
  • Ability to quickly build a rapport and earn the trust of key stakeholders and lead with influence.
  • Experience managing large information technology projects.
  • Attention to detail and excellent planning and organization skills.
  • Experience working in an agile development environment.
  • Ability to negotiate and resolve issues gracefully and with diplomacy.
  • Knowledge of the health care industry including population health.
  • Must comply with HIPPA rules and regulations.

Physical Requirements in Accordance with ADA

  • Carrying/Lifting:
Occasional, 0-25 lbs
  • Standing:
Frequent, up to 6 hours per day
  • Sitting:
Frequent, up to 6 hours per day
  • Walking:
Frequent, up to 6 hours per day
  • Repetitive Motion:
Keyboard activity, telephone use, writing, reaching, grasping, pushing, pulling
  • Visual Acuity:
Ability to view computer monitors and read newsprint, with or without corrective lenses
  • Environmental Exposure:

 

None
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