The Population Health Specialist (PHSO Specialist) is a vital part of the Population Health Services Organization (PHSO) team, which focuses on maximizing the clinical, operating, and financial performance of Tandigm’s valued primary care physician network. This role provides administrative, scheduling, and specialized technical support for the PHSO Associate Directors (AD’s) and their practices. Although based in Conshohocken, this position will occasionally travel within the five Philadelphia counties to provide onboarding for new practices and deliver short training presentations to existing practices regarding Tandigm programs.
While this specialist role reports to the PHSO Director, it’s also a “dotted line” direct report to an assigned AD, with whom this role works closely on a daily basis. The AD works primarily in the field and will rely on remote communication with the specialist, using phone, email, instant messaging, and texting, as needed and as appropriate.
The PHSO Specialist will assist and, as applicable, partner with an AD on developing and occasionally delivering presentations and reports to practices, updating them on their current performance metrics and advising on improvement processes. This assistance and partnership will extend to providing appropriate support to the practices when the AD is out of the office or on paid time off.
The individual in this role is expected to possess a high degree of organizational skills and consistently exhibit behavior and communication skills that demonstrate Tandigm Health’s commitment to providing an excellent customer experience. These skills are vital in order for the PHSO Specialist to provide technical support to practices for Tandigm’s online applications, assist with client dinners and network meetings, and to participate in special projects such as our Action Plan Library or advising on our multi-payer arrangements.