Production Support Manager

The Production Support Manager will be responsible for leading the Production Support Team that encompasses Process Management, Release Management, and Continuous Improvement functions. The Production Support Manager will ensure that all production processes run as expected and will provide first level support to address issues when they occur. Responsibilities also include enhancing and managing the production deployment process to ensure that best practices are followed. This position requires both the ability to manage and also contribute directly. Since Tandigm data includes PHI, all data exchange must comply with HIPAA (Health Insurance Portability and Accountability Act) regulations.

Essential Functions

  • Consistently exhibits behavior and communication skills that demonstrate Tandigm’s commitment to superior customer service, including quality, care, and concern with each and every internal and external customer
  • Establish and lead the Production Operations competency for the Tandigm Informatics Team being accountable for its direction and fostering of technical innovation.
  • Manage the production support analysts.
  • Execute production scripts, e.g., data loads from vendors, SSIS procedures, SSRS reports, data extracts to partners, and Tableau scripts.
  • Provide first level support to address issues when they occur. Apply critical thinking skills to troubleshoot, determine the cause of failure, and quickly restore.
  • Work closely with stakeholders to understand their service level expectations.
  • Develop and maintain internal tools and services to monitor production jobs to ensure they execute as expected.
  • Implement continuous improvement processes leveraging automation and other tools to eliminate repetitive or manual tasks.
  • Develop and enforce effective source code management processes to maintain the integrity of the development lifecycle across the organization.
  • Comply with HIPPA (Health Insurance Portability and Accountability Act) regulations when using and reporting PHI (Protected Health Information).

Education & Experience

  • Bachelor’s or Master’s Degree in Computer Science or other related field or equivalent work experience with;
  • Healthcare industry background desirable;
  • Minimum of 3+ years ETL experience using MS SQL Server Development Suite (SSRS/SSIS/SSAS);
  • Proficiency in developing dynamic SQL;
  • Proficiency in indexing and optimization;
  • Experience with data architecture and modeling concepts;
  • Develop high quality, well-documented TSQL code (Stored Procedures, Views, Functions);
  • Proficiency in Data Lifecycle Management;
  • Proficiency in Tableau;
  • Proficiency in SVN source control;
  • Proficiency in Production Deployment best practices;
  • Proficiency in Change Management best practices;
  • Understand table indexing and query strategies, database objects maintenance and performance issues; and
  • Strong understanding of agile development methodologies.
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