Temporary Quality Clinical Coordinators – 2 Openings Available

Tandigm Health, LLC is a value-based population health organization that places the patient-physician relationship at the center of all we do. We engage our physician network with education, support, and financial incentives around the quality and cost of care. We enable our physicians with timely and actionable information. Finally, we empower our practices with new ways of delivering care.

At Tandigm, you will find a culture where all Teammates have the opportunity to collaborate in an energized, multi-disciplinary work environment focused on improving patient outcomes and enabling our staff to do some of the most rewarding work of their careers. Presently we’re looking for Temporary Quality Clinical Coordinators (2) based out of our West Conshohocken, PA office.

The Quality Clinical Coordinators (QCC – 2 Openings) are responsible for patient and practice outreach pertaining to medication adherence and other preventative care screenings and tests. This includes coordinating and communicating with practice staff; researching patient demographic and clinical data, making outreach calls to patients, assisting with patient scheduling and other administrative tasks, and documenting outcomes.  Assignment length is until the end of December for one position, and mid January for the other role.

Essential Functions

  • Interacts with patients to verify medication adherence behaviors and identify existing barriers, educate patients and facilitate necessary steps to positively influence medication adherence as well as other preventative
    screenings;
  • Communicates accurately, effectively, and in a timely manner with all stakeholders, including members of the Quality team, members of the PHSO team, Tandigm Medical Directors, PCPs and office staff, and other internal and external customers;
  • Coordinates patient screening or PCP follow up appointments as
    appropriate;
  • Collaborates with the clinical quality team and practice staff to provide patient outreach and coordination with the highest level of professionalism and accountability;
  • Develops familiarity with clinical and medical terminology pertinent to the patient population;
  • Helps to identify ancillary community resources and services that can be leveraged in support of patients experiencing barriers to medication adherence and Stars gaps;
  • Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care, and concern for internal and external customers;
  • Acts as a resource to others, as requested, resolving issues and responding to requests in a timely and efficient manner;
  • Assists with data management for the quality team, such as management of incoming faxes, patient scheduling, collecting quality evidence and ensuring it is stored in the proper platform, and organizing/conducting outreach campaigns.
  • Utilizes applicable software to track and document activities;
  • Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards; and
  • Performs additional duties, as assigned.

Education

  • Minimum: High school diploma, G.E.D. or equivalent. Preferred: Associate’s or Bachelor’s Degree.

Experience

  • Minimum: 3 years of professional experience in a customer-oriented setting.
  • Preferred: 3 years of professional experience in a physician practice; hospital; pharmacy or health plan.

Essential Knowledge, Skills, and Abilities

  • Demonstrate success in project accountability and customer responsiveness;
  • Demonstrate sound decision-making skills and demonstrate the ability to work independently with supportive activities and
    interactions with both internal and external customers;
  • Customer-service oriented; responsive and respectful to internal and external customers;
  • Excellent communication skills; ability to represent the organization with skill and confidence;
  • Superior interpersonal skills; demonstrates the ability to engage and motivate patients, physicians and PCP office staff telephonically;
  • Organized, detailed, accurate.
  • Self-motivated and proactive; responds to requests in a timely and efficient manner.
  • Collaborative and resourceful; functions successfully in a team
    environment as well as independently.
  • Computer literate with proficiency in Microsoft Office suite of programs.
  • Proficient with web-based search engines and software applications, office hardware (phones, fax machines, etc.)
  • Ability to type at least 45 wpm.
  • Knowledge and familiarity with medical and pharmacological terminology.
  • Working knowledge of HMO/managed care/health plans.
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